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Frequently Asked Questions
General
Established in 2009, NEPA Wholesale is the leading distributor of e-cigarettes, tobacco, and related products in our region. Located in the heart of West Palm Beach, FL, we've built our brand on commitment, quality, and market dominance. Our company is expanding, and we are seeking experienced, energetic, creative, and open-minded individuals to join our team.
Telephone: (1)561-814-5860
Fax: (561)-814-5863
All inquiries are answered promptly.
Find a Warehouse
- NEPA 1 STORE
- 4365 OKEECHOBEE BLVD SUIT B9,West Palm Beach,
- FL 33409
- +1 (561) 684-1107
- info@nepawholesale.com
- NEPA 2 STORE
- 3220 45th Street,West Palm Beach, FL 33407
- +1 (561) 814-5860
- NEPA WHOLESALE 305 STORE
- 2090 NW 21st street, Miami, Florida 33142
- +1 (305) 200-5530
About Account
Thanks so much for reaching out and considering Nepa Wholesale! We are thrilled at the prospect of having you as a valued customer. To set up your account, we'll need a few key documents:
- Business License
- Tobacco License
- FEIN (Federal Employer Identification Number)
- Driver's License
- Email Address
- Business Name
- US Address
If you could provide photocopies of these documents, we will get the process rolling for you. Feel free to send them over at your earliest convenience, and if you have any questions along the way, do not hesitate to ask. We are here to assist and make the setup as smooth as possible!
We look forward to having you on board with Nepa Wholesale.
Yes, it’s necessary to log into your Nepa account to shop. Also we have different role and price for different users.
You’ll have access to a personalized shopping experience including recommendations and quicker check-out.
You need to be a legitimate business with an Employer Identification Number and State Sales Tax ID. You will need to submit an application. In addition, you will need to agree to and follow our resale policies.
Thanks for reaching out to us! I am sorry to hear you are having trouble adding an item to your cart. Let us get this sorted out together!
It seems like there might be a small snag with your account documentation or an expiration issue. No worries, though – we are here to help! To assist you promptly, could you provide some more details? Specifically, if you could let us know which item you are trying to add, we will be able to investigate it and get things back on track.
In the meantime, if you have any updated documentation that needs to be added or if you could verify that the current documents have not expired, that would be fantastic! If you are not sure what is needed, just let me know, and I will guide you through the process.
Your patience and cooperation mean a lot to us, and we are committed to making sure your shopping experience is hassle-free!
About Shipping and Orders
Hello! Thank you for reaching out to us at Nepa Wholesale. We require customers to have a business to purchase from us. We specialize in serving businesses and ensuring they have access to the products they need for their operations.
If you have a business, we would be thrilled to have you as a customer. If you have any further questions or if there is anything else we can assist you with, please feel free to let us know. We appreciate your interest in Nepa Wholesale!
Hello there! Thank you for reaching out to us at Nepa Wholesale! We are delighted to assist you. The great news is, we do not have a minimum purchase requirement! Whether you are shopping for a little something special or stocking up on your favorites, you are free to choose exactly what you need.
Feel free to explore our products and select the items that best suit your preferences. If you have any more questions or if there is anything else we can help you with, just let us know. We are here to make your shopping experience with us as enjoyable and convenient as possible! Happy browsing!
Hello there! Thank you for reaching out to Nepa Wholesale! When it comes to shipping, we have you covered. For small orders, we use UPS to ensure your items are delivered safely and promptly to your doorstep.
On the other hand, for larger orders that require pallet shipping, we partner with a reliable freight company. This allows us to efficiently handle and deliver bulk shipments, ensuring your products reach you in excellent condition.
If you have any specific shipping preferences or if there is anything else you would like to know, feel free to share, and we will do our best to accommodate your needs. Your satisfaction is our priority!
Nepa Wholesale restricts the visibility of prices for specific categories—Cigars, Cigarettes, Tobacco, E-Cigs, and Vape Devices—if the user's location falls under the restricted areas according to our shipping policy. In these cases, the message "We can't ship this product to your location" will be displayed.
*Restricted States:*
- Colorado (CO)
- California (CA)
- Connecticut (CT)
- Delaware (DE)
- Massachusetts (MA)
- New Jersey (NJ)
- New York (NY)
- Rhode Island (RI)
- Utah (UT)
*Restricted City: *
- Chicago
Hello! Thank you for contacting us at Nepa Wholesale! If you need to change your shipping address, follow these simple steps:
- Checkout: Complete your shopping and proceed to the checkout page.
- Choose Different Shipping/Change Address: Look for the option that says, "Choose Different Shipping" or "Change My Shipping Address." It is available during the checkout process.
- Update Information: Once you have selected the option, you will be prompted to update the information with the correct shipping address. Take your time to make sure all the details are accurate.
- Save Changes: There should be a "Save" or "Update" button. Click on it to save the changes you made.
- You are Done! That is it! Your shipping address is now updated, and your order will be shipped to the new address.
- If you encounter any issues or have further questions, feel free to reach out. We're here to assist you! Happy shopping with Nape Wholesale!
Hello! Thank you for choosing Nepa Wholesale! Checking your order status is super easy. Simply follow these steps:
- Tap on "My Orders": Head over to the main menu on our website and look for the "My Orders" section.
- Find Your Order: Once you are in the "My Orders" section, locate your specific order. You will find all the details there.
This should provide you with the most up-to-date information on your order status. If you have any trouble or if there is anything else you need assistance with, feel free to reach out. We are here to help make your shopping experience with us as smooth as possible!
Hello there! Thank you so much for reaching out to Nepa Wholesale! We are thrilled to hear from you. Our delivery area includes West Palm Beach, Lake Worth, Boynton, Delray, Vero Beach, Okeechobee City, Port St Lucie, Fort Pierce, Stuart, and Jensen Beach. If you are in one of these fantastic locations, you are in luck! Our goal is to make sure you get your products in a timely and convenient manner. If you have any more questions or if there is anything else we can assist you with, feel free to let us know. Happy shopping with Nepa Wholesale!
Thank you so much for reaching out to Nepa Wholesale! We appreciate your interest in our products.
When it comes to shipping, we have you covered! If you are in the sunshine state of Florida, you can expect to receive your order quickly, typically within one to two business days. How great is that?
For our customers outside of Florida, not to worry – we have optimized our shipping to ensure a timely delivery as well. Your order should reach you within 3 to 5 business days, bringing a touch of Nepa Wholesale goodness to your doorstep.
If you have any more questions or if there is anything else we can assist you with, feel free to let us know. We are here to make your shopping experience as smooth as possible!
Payment
Hello and thank you for choosing Nepa Wholesale! We appreciate your interest in our products. For the initial three orders, we currently accept payments through wire transfer or Zelle. This helps streamline the process and ensures a smooth transaction. We understand the importance of flexibility, and we are excited to share that after these first three orders, you will have the option to pay using a credit card or ACH, providing you with more convenient payment choices.
If you have any questions or if there is anything else we can assist you with, feel free to let us know. We are here to make your experience with Nepa Wholesale as seamless as possible!