General
What is NEPA Wholesale?
NEPA Wholesale is a leading distributor of e-cigarettes, tobacco, snacks, and related convenience store products. Established in 2009 and headquartered in West Palm Beach, FL, we’ve proudly served thousands of retailers across the U.S and the Dominican Republic. With over a decade of experience, we’re committed to delivering quality, reliability, and exceptional service to help your business thrive.
How can I contact NEPA Wholesale?
You can reach our customer support team easily:
📞 Phone: +1 (561) 684-1107
📠 Fax: (561) 814-5863
✉️ Email: support@nepawholesale.com
We’re happy to assist and respond to all inquiries promptly.
Our Locations
Where are your store located?
We operate across several key cities to better serve you. Here are our current locations:
NEPA WEST PALM BEACH - CORPORATE OFFICE
- 4365 OKEECHOBEE BLVD SUIT B9, West Palm Beach, FL 33409
- (561) 684-1107
- NEPA WEST PALM BEACH
- 3220 45th Street, West Palm Beach, FL 33407
- (561) 814-5860
- NEPA MIAMI
- 2090 NW 21st Street, Miami, FL 33142
- (305) 200-5530
- NEPA DALLAS
- 12801 N Stemmons Fwy #700, Farmers Branch, TX 75234
- (945) 279-2324
- NEPA ORLANDO
- 4502 South Orange Blossom Trail, Orlando, FL 32839
- (407) 561-0429
- NEPA PORT ST. LUCIE
- 1443 SE Huffman Road, Port St. Lucie, FL 34952
- (772) 545-5809
- NEPA FORT LAUDERDALE
- 1301 West Copans Road Building # G Suites 10 & 11, Pompano Beach, FL 33064
- (954) 366-1736
- Visit Our Store
Accounts
Do I need an account to place an order?
Yes. NEPA Wholesale is a B2B distributor and only sells to verified business customers. You must register and be approved before placing any orders.
How can I create an account?
Creating an account is easy. Just go to the Sign Up page and complete the registration form with your business details. Once submitted, our team will review and verify your information.
What documents are required to create an account?
To create an account, you are required to submit the following documents:
- a valid Resale Certificate
- Tobacco License
- FEIN (Federal Employer Identification Number)
- Official Picture ID
How do I update my account information?
- Log in to your NEPA Wholesale account
- Go to your account dashboard
- Click on Edit Profile
From there, you can update your address, contact information, and business details. For assistance, feel free to reach out to our support team.
What if I forget my password?
No worries, just click “Reset Password” on the login page and follow the instructions to reset it.
Why can’t I select/add items to my cart?
If you're unable to add an item to your cart, it’s likely due to missing or expired account documentation.
Please let us know which item you're trying to add so we can investigate. In the meantime, check if any documents on your account need to be updated. If you're unsure what's missing, we’ll gladly walk you through the steps.
Shipping and Orders
Do I need to have a business to purchase from NEPA Wholesale?
Yes. NEPA Wholesale is strictly a B2B platform. We serve verified businesses only. If you operate a retail business, convenience store, or Wholesale Business, we’d be happy to work with you.
Is there a minimum purchase amount?
No minimum order required! You can order exactly what your business needs, whether it’s a small top-up or a large restock.
How will my orders be shipped?
We offer reliable shipping options tailored to your order size:
- Small orders are shipped via UPS.
- Larger orders are delivered using freight carriers to ensure safe and efficient pallet delivery.
Which states are restricted for shipping my Orders?
We do not ship certain product categories (like Cigarettes, Cigars, Tobacco, E-Cigs, and Vape Devices) to the following restricted areas:
Restricted States:
- Colorado (CO)
- California (CA)
- Connecticut (CT)
- Delaware (DE)
- Massachusetts (MA)
- New Jersey (NJ)
- New York (NY)
- Rhode Island (RI)
- Utah (UT)
Restricted City:
- Chicago
If you’re located in any of these areas, a message will display: “We can’t ship this product to your location.”
How do I change my shipping address?
You can update your shipping address during the checkout process:
- At checkout, click “Choose Different Shipping” or “Change My Shipping Address”.
- Enter your new shipping details.
- Click “Save” or “Update” to confirm.
That’s it, your order will be sent to the updated address. If you need further help? Our support team is happy to assist.
How can I check the status of my order?
Follow these steps to checking your order status:
- Log in to your NEPA Wholesale account.
- Click on “My Orders” in the main menu.
- Select the order you want to track.
All current order details will be available there.
Where do you deliver?
We provide reliable delivery to many areas, including:
- West Palm Beach
- Lake Worth
- Boynton
- Delray
- Vero Beach
- Okeechobee City
- Port St. Lucie
- Fort Pierce
- Stuart
- Jensen Beach
- Dallas …and more.
Don’t see your location listed? No worries, we offer nationwide delivery and can work with you to arrange shipping to your area.
How long does delivery take?
- Florida customers: Orders typically arrive the next day.
- Outside Florida: Expect delivery in 2–3 business days.
What should I do if I receive an expired product?
Please email us at support@nepawholesale.com with your order number and a brief description of the issue. We’ll make it right as quickly as possible.
Payment
How can I pay for my order?
To keep your first orders smooth and secure, we accept Wire Transfer or Zelle for your initial three purchases.
After your third order, you’ll unlock the ability to pay with a Credit Card or ACH, giving you added flexibility and convenience for future transactions.
Have any questions or need help with your payment? Reach out to our support team; we’re here to make the process easy and efficient.
