We handle returns and exchanges on a case-by-case basis with the goal of total customer satisfaction.

Standard Returns:

We gladly accept returns of new, unopened items purchased on our website or from our cash & Carry for a refund or store credit within 30 days of delivery/purchase. Returns that do not meet our policy will not be accepted.

To be eligible for a return, your item must be unused and in the same condition that you received it. Items damaged by misuse or improper care are not covered by our warranty policy.

Clearance Items: 

All clearance items are sold as-is without warranty and are not returnable. 

Return shipping:

Return shipping is the responsibility of the customer, if you need assistance with shipping an item back, please contact our Returns Department.

Please email us with your return request, including your original order number and the reason you would like to return any or specific items from your order. We will reply with further instructions on how your items can be sent back (subject to return approval).

If your return is approved, please ensure your items are well packaged so they don't get damaged on their way back to us.

Exchanges:

If you want to exchange your item, the quickest and easiest way is to re-order what you need and then email us for instructions on how to return unused items for a refund. This way you will receive the correct items quickly, and your refund will be processed once the items are back with us.

Refunds:

Once your return is received and inspected, assuming everything is in order, we will refund the product value, excluding any postage charges originally paid, back to the payment method originally used. Please allow a few days for the funds to be received back into your account.

Late or missing refunds:

If you haven’t received a refund within seven working days of returning your items, please contact us first to check if they have been received back. If they have and we've processed your refund, please contact your card-issuing bank or company, but please bear in mind that it may take some time before your refund is officially received back into your account. If you still have not received your refund, please contact us at admin@nepawholesale.com or (561)-512-9581.