We understand that not every purchase goes as planned. Our return policy is designed to provide our wholesale partners with a transparent, fair, and hassle-free process for returns. With defined timelines and simple steps, we aim to make returns straightforward while ensuring mutual accountability.

Standard Return Period

• General Items: You can return most items within 15 days of purchase.  
• Electronics: You must return electronic items within 7 days of purchase due to their sensitive nature.
• Cigarettes: Cigarette purchases can be returned within 7 days of receipt as long as the original, unopened packaging is intact.

Return Eligibility Requirements

To qualify for a return, items must meet all the following conditions: 

• Original Packaging: Products must be in their sealed manufacturer’s packaging. Returns with opened or missing packaging will not be accepted. This also applies to cigarette returns, which must be unopened.
• Proof of Purchase: The original receipt is required for all returns. Returns without proof of purchase will not be processed.
• Condition of Items: Items must be unused, complete, and in the same condition as when received. Returns cannot be accepted for items that are damaged, incomplete, or show any signs of use.

Non-Returnable Items

All clearance and final sale items are not eligible for returns or exchanges. Please review your order carefully before purchase. review your order carefully before purchase.

Damaged or Defective Items

If you receive damaged or defective products, notify your sales representative within 24 hours of receiving the products. You will also need to provide the following details:

• Photographic evidence of the damaged or defective items. 
• Delivery notes listing all product descriptions and quantities. 

Returns or replacements will only be accepted if these conditions are met. 

How to Start a Return

• Contact Your Sales Representative: Reach out to your sales representative to initiate the return process. 
• Approval & Scheduling: Once your request is approved, the return will be scheduled through the proper channels. 

Note: Do not hand returns to delivery drivers. They are not authorized to accept returns. 

Exchange

Customers can also exchange items instead of returning them by contacting their sales representative within the standard return period. Exchanges are allowed only for eligible items that meet the return requirements. 

Once approved, the exchanged products must be shipped back in their original condition and packaging. Replacement items will be shipped after inspection and confirmation. 

Return Shipping

NEPA Wholesale will cover the cost of one return shipping label per customer per month. Additional returns or shipping beyond this limit are the responsibility of the customer. 

Inspection & Credit Process

• All returned items must pass a thorough inspection before any credit is issued. 
• Items returned outside the allowed timeframe or not meeting eligibility conditions will be declined. 
• Once your return is approved, credit will be processed promptly and applied directly to your account. 

Refund Timeline

Once a return or exchange is approved, store credit will be processed within 1-2 business days and credited directly to your business account.

Need Help?

If you have questions about this policy or need help with a return, please contact your sales representative or our customer service team at support@nepawholesale.com or 1-561-684-1107.